Your intermediary is the first point of contact for your complaints. If you find that your complaint cannot be addressed to your agent or if you are not satisfied with the solution proposed to you, you can contact

KBC Complaints Management
Brusselsesteenweg 100
3000 Leuven
Tel. 0800 620 84 (free) or 078 15 20 45 (paying)
or by fax 016 86 30 38.

What if you are not satisfied with the answer from KBC Complaints Management? Then contact

Insurance Ombudsman
de Meeüssquare 35
1000 Brussel

Or visit

In any case, you always have the right to initiate legal proceedings.